Shipping policy

Shipping Policy

Orders are processed within 2–4 business days, excluding weekends and holidays. During launches, promotions, and other high-volume periods, processing may take slightly longer.

Shipping rates and available delivery methods are calculated and displayed at checkout. Estimated delivery times begin after your order has been processed and transferred to the carrier. Carrier delivery estimates are not guaranteed.

When your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible at blackflamezcandleco@gmail.com. We can’t guarantee address changes after an order begins processing.

Black Flamez is not responsible for carrier delays, weather disruptions, or packages marked as delivered by the carrier. If your package arrives damaged or your order is incorrect, contact us promptly with your order number and photos so we can help.

We currently ship to destinations available at checkout. Any applicable duties, taxes, or import fees are the customer’s responsibility unless otherwise stated at checkout.

For shipping questions, contact Black Flamez at blackflamezcandleco@gmail.com or (662) 322-9606.